Payment Security Policy – B2C (Business-to-Consumer)

Effective Date: 14 June 2025
Brand Covered: WanderSaver
Legal Entity: VVISH CREATIONS PRIVATE LIMITED

At WanderSaver, we understand that when you book travel services online, whether it is a flight, hotel, bus ticket, or a complete holiday package, you expect not only convenience and competitive pricing but also complete peace of mind during the payment process. That is why we have invested in comprehensive, enterprise-grade security protocols to protect every financial transaction, regardless of the amount or the class of service selected.

1. Multi-Layered Payment Gateway Integration

We have partnered with leading global payment processors that are PCI-DSS Level 1 certified, including those that support card, UPI, wallet, BNPL (Buy Now Pay Later), and net banking transactions. These gateways ensure that every payment made on the WanderSaver platform is encrypted in real-time, validated securely, and transmitted through protected digital channels, reducing the possibility of interception, misuse, or fraudulent chargebacks.

2. Encrypted Browsing and Checkout Environment

All pages on WanderSaver, especially those related to payments, bookings, and account management, are secured using modern SSL and TLS protocols. This encryption safeguards your data by creating a secure tunnel between your device and our servers, which prevents any third-party entities from eavesdropping or stealing information such as card numbers, passwords, or identification documents.

3. Tokenization of Sensitive Card Details

To reduce the risk associated with storing card details, WanderSaver utilizes tokenization technology. This means your actual card numbers are replaced with cryptographically generated unique tokens that cannot be reverse-engineered. These tokens are stored with our payment gateway partners, not on our own systems, thereby significantly reducing our exposure and your risk.

4. AI-Powered Fraud Detection and Suspicious Activity Flagging

We utilize machine learning and artificial intelligence-based systems that monitor all transactions in real-time, looking for red flags such as location mismatches, abnormal payment patterns, suspicious devices, and duplicate attempts. If any anomaly is detected, the transaction is either temporarily held for verification or declined entirely to prevent unauthorized use.

5. Support for Two-Factor Authentication (2FA)

To further protect your WanderSaver account, especially where saved payment methods or multiple bookings are involved, we encourage the use of two-factor authentication. This additional security layer ensures that even if your password is compromised, unauthorized access to your account and financial data is prevented.

6. Transparent Communication and Invoicing

After each successful transaction, WanderSaver sends you a detailed invoice and email confirmation containing a breakdown of the service booked, amount paid, applicable taxes, and booking ID. You can also access a complete transaction history from your dashboard, ensuring transparency and accountability at every step.

7. Compliance with Domestic and International Data Privacy Regulations

We comply fully with the General Data Protection Regulation (GDPR), the Indian IT Act, and other local privacy laws where applicable. We only store data that is essential for processing your booking and securing your account, and we never share payment information with third parties without your consent.

8. Device and Session Security

We use session expiration, device binding, and session-based token management to make sure that once you log out of WanderSaver, your session is invalidated. We also flag account logins from new locations or unknown devices and notify you via email for added transparency.

9. Safe Checkout Best Practices for Customers

We encourage users to always use trusted devices when making payments, avoid saving card details on shared computers, ensure their antivirus software is up to date, and avoid sharing OTPs or account credentials with anyone, even those claiming to be from customer service.

10. Responsive Payment Support

Should you ever encounter a failed transaction, double billing, or suspicious activity, our dedicated payment support team is ready to assist you promptly. Simply email support@wandersaver.com or call our helpline listed on the website, and a payment dispute resolution case will be created immediately.